Curriculum Vitae

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CASS Worldwide – N23 Internal Auditor
October 2021 – February 2022
Birmingham, UK

I was in charge of auditing the finished builds once the PONs have been completed. I liaised with the customer to gain feedback on the builds and also meet with the gangs that built the PONs in order to advise on any quality issues.
I also audited the vehicles within the company using the in-house auditing mobile application.

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CASS Worldwide – Fibre Optic Splicer
April 2021 – October 2021
Birmingham, UK

I worked in the field using Fusion Splicers to efficiently connect new build PONs. I also tested the quality of the splicing using combinations of OTH and Toggle Test applications.

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Environmental Pest Control – Operations Manager
April 2018 – April 2021
Birmingham, UK

I was responsible for the development and implementation of company processes and procedures. In particular with regard to changes in legislation and codes of best practice that are constantly changing. An example of this would be GDPR Compliance.

As part of this role I researched the provision of new IT systems, specifically with regard to job allocation software and invoicing solutions. After researching, I successfully implemented a software solution along with new hardware, and provided training in its use to all employees.

The role also requires me to be the point of contact for contracted customers 24/7 all year round. I ensure that all service calls are allocated and satisfactorily completed within specified time limits.

I held responsibility for vehicles, plant and machinery maintenance and also managed stock control and the provision of equipment and materials.

I’ve achieved our company’s retention of CEPA certified EN16636 (European Accreditation) status by preparation and management of the audit process.

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Environmental Pest Control – Senior Pest Control Technician
January 2016 – April 2018
Birmingham, UK

As part of this role, I provided additional support to technicians with regard to more complex tasks such as insect identification.

I also provided initial surveys and quotations for new business opportunities. This required me to produce risk assessments, method statements, COSHH assessments and environmental impact assessments as required.

I developed and presented learning material for customers particularly in the hotel and hospitality sector to recognise the early signs of pest infestations. In addition, I attended industry meetings and events and cascaded developments and news to other staff members.

During this period I helped the business win the Sutton Coldfield Trade Business of the Year 2016/2017 award.

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Environmental Pest Control – Pest Control Operative
February 2014 – January 2016
Birmingham, UK

In this role, I provided technical inspections to both domestic and commercial premises in order to eradicate and prevent pest control issues. I provided comprehensive written reports and management plans to utilise integrated pest management techniques.

As the role often involved entering people’s homes as well as schools, nursing homes and places where vulnerable people were, I obtained an enhanced DBS Certificate.

As a technician, part of my job entailed making sure that all customers were completely satisfied with the works provided and all aspects of the treatments were fully explained.

Interestingly, I also provided wildlife control services to protect livestock and reduce the economic impact in the agricultural sector. During this period I also obtained both firearms and shotgun certificates as part of that work. I learned some land management techniques and used these to reduce harbourage and to enable environmental adaptations to encourage the use of non-toxic control.

During winter periods I helped to provide gritting and snow clearances using a variety of 4×4 vehicles, quad bikes, snow ploughs, snow blowers and other machinery as this was an additional service provided by our company. I also undertook a driving course in off road techniques and defensive driving.

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This included developing training schedules for individuals and ensuring that new employees were trained to a high standard. This included ongoing training delivered to current employees.

I ensured food preparation areas were of a clean standard in line with the current health and safety advice.

I also worked outdoors when required to take deliveries of both perishable and non-perishable foodstuffs. This often included redirection of traffic to allow the HGV to park safely.

Working outdoors also required me to maintain a safe environment for both employees and members of the public, gritting car parks, picking up litter and reporting any potential health and safety hazards.

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The Streetly School
September 2003 – June 2010
Walsall, UK

I attended both secondary school and sixth form here. Please note that this section only covers the time spent in compulsory education. Further certificates can be found below.

 GCSE’s (or equivalents)

• English Language
• English Literature
• Mathematics
• Science
• Additional Science
• History
• Geography
• Religious Studies
• Spanish
• Certificate in Digital Applications (Equivalent to 2 GCSE’s)

GCE’s (A-Level’s or equivalents)

• Information and Communication Technologies
• History

• Team Leadership
• Problem Solving
• Planning
• Auditing
• Customer Engagement
• Quality Assurance
• Training
• Safe Firearms Handling
• Integrated Pest Management

• Duke of Edinburgh Award (Bronze)
• Employee of the Year 2012 (Wrights Restuarants)
• Employee of the Year 2015 (Environmental Pest Control)
• Employee of the Year 2016 (Environmental Pest Control)
• Employee of the Year 2019 (Environmental Pest Control)
• Sutton Coldfield Trade Business of the Year 2016/2017

• English (Native, Certified to ICAO Level 6 Aeronautical)
• Spanish (Basic)

• Ordained Minister at the Universal Life Church
• Winner of a Poetry Contest when I was 10.
• Had a creative input on the game “Call of Duty Modern Warfare 2”.